At ELANOVIA FASHION, we want you to love every piece you purchase. If you are not completely satisfied with your order, we are here to help with our return and refund policy.

1. Return Eligibility

We accept returns within 30 days of receiving your order.

To be eligible for a return, items must meet the following conditions:

  • Items must be unused, unworn, and in original condition.
  • Items must include original tags and packaging.
  • Items must not have stains, damage, odors, or signs of wear.
  • Items must be returned with proof of purchase.

For hygiene and safety reasons, certain items may not be eligible for return if they have been worn or altered.

2. How to Request a Return

To start a return, please contact our customer service team:

Email: lijunzhang@elanoviafashion.com
Phone: (+86) 13423183201

Please include:

  • Order number
  • Product name
  • Reason for return
  • Photos of the item (if applicable)

Our team will review your request and provide return instructions.

Please do not send items back before receiving return approval.

3. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received is damaged
  • The wrong item was sent
  • The product has a confirmed quality issue

We recommend using a trackable shipping service for returns. We are not responsible for items lost during return shipping.

4. Refund Process

Once we receive and inspect your returned item, we will notify you about the refund status.

If approved:

  • Refunds will be issued to your original payment method.
  • Processing times may vary depending on your payment provider.
  • Please allow 5–10 business days for the refund to appear in your account.

Original shipping fees are non-refundable unless the return is caused by an error on our part.

5. Exchanges

If you need a different size, color, or style, please contact us first.

Depending on product availability, we will assist you with an exchange or recommend the best solution.

6. Damaged or Incorrect Items

Please contact us within 7 days of receiving your order if:

  • You received a damaged item
  • You received the wrong product
  • There is a manufacturing defect

Please provide photos or relevant details so we can quickly assist you.

7. Order Cancellation

Orders may be canceled within 24 hours after purchase.

Once an order has been processed or shipped, cancellation requests cannot be accepted. In this case, you may request a return after receiving the item.

8. Non-Returnable Items

The following items may not be eligible for return:

  • Items marked as final sale
  • Items that have been worn, washed, or altered
  • Items without original tags or packaging

9. Contact Us

If you have any questions about returns or refunds, please contact us:

ELANOVIA FASHION

Email: lijunzhang@elanoviafashion.com
Phone: (+86) 13423183201

Address:
Room 7-23148, 7/F, No. 39-4 Chuangxin 2nd Road, Hunnan District, Shenyang, Liaoning, China