INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
We do our best to ensure our product photos accurately represent each item. However, slight differences in color may occur due to lighting, photography, and screen settings.
Where can I view my sales receipt?
Your order confirmation and receipt will be sent to the email address you provided at checkout. Please check your inbox and spam folder.
How can I return an item?
Please contact us at lijunzhang@elanoviafashion.com with your order number and reason for return. Our customer service team will provide you with return instructions.
Will you restock items indicated as “out of stock?”
Some popular styles may be restocked depending on availability. We recommend checking the product page regularly for the latest updates.
Where can my order be shipped?
We ship to many countries and regions worldwide. Available shipping destinations and shipping costs will be displayed at checkout.
INFORMATION ABOUT US
