At ELANOVIA FASHION, we are committed to delivering your order safely and efficiently. Please review our shipping information below before placing your order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Orders placed on weekends or public holidays will be processed on the next business day. During holidays, promotions, or other high-volume periods, processing may take slightly longer.

2. Shipping Time

Estimated delivery times are:

  • Standard Shipping: 7–15 business days
  • Express Shipping: 3–7 business days, where available

Delivery times are estimates and may vary depending on the destination, carrier, customs processing, weather conditions, or other circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your destination, order value, and available shipping method.

Any applicable shipping promotions or free-shipping offers will be shown during checkout.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.

Please allow some time for the carrier to update the tracking status after shipment.

5. Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

ELANOVIA FASHION is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your address, please contact us as soon as possible.

6. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees depending on the destination country or region.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product or shipping price.

7. Delayed or Lost Packages

Occasionally, deliveries may be delayed due to customs processing, carrier issues, severe weather, or other circumstances beyond our control.

If your package appears to be significantly delayed or lost, please contact us and we will assist you in checking the shipment status.

8. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and provide your order number along with clear photos of the package and affected item.

We will review the situation and provide an appropriate solution.

9. Contact Us

For questions about shipping or your order, please contact:

ELANOVIA FASHION

Email: lijunzhang@elanoviafashion.com
Phone: (+86) 13423183201

Address:
Room 7-23148, 7/F, No. 39-4 Chuangxin 2nd Road, Hunnan District, Shenyang, Liaoning, China